Frequently Asked Questions


We offer a limited one-year warranty on all of our products.

Yes, all of our Apple compatible products are certified.

You can email all questions/comments to or call us at 888-807-5922

We will accept returns within 30 days of receiving your item if you purchased the product directly from TYLT.


Shipping is currently only available within the USA.

Tech Support

It means your device is charging.

It means there is an error.

Ensure there is no metal on the wireless charging pad. Unplug and re-plug the pad.

Unplug and re-plug the pad.

Plug the included USB-C cable into the port and other size (USB-A) into a power adaptor (not included).

Unfortunately, individual parts are not available for sale.

Yes, you can.

Yes, you can.

Hold the power button for 3 seconds to turn it on and enter pairing mode. Search for the device to connect.

No, you can not connect two devices to the same speaker simultaneously.

Still Need Help?

Can’t find what you’re looking for? Fill out our contact form, and we’ll get back to you shortly!