Question 1

How long is my TYLT product under warranty?

Accepted Answer

We offer a limited 1 year warranty on all of our products, you can view the details of warranty

Question 2

Are all TYLT Apple compatible products Apple certified?

Accepted Answer

We will reimburse you for returned items in the same way you paid for them. For example, any amounts deducted from a gift card will be credited back to a gift card. For returns by mail, once we receive your return, we will process it within 4–5 business days. It may take up to 7 days after we process the return to reflect in your account, depending on your financial institution's processing time.

Question 3

How do I submit a question or comment?

Accepted Answer

You can send all questions/comments to customerservice@tylt.com

Question 4

What is your return policy?

Accepted Answer

We will accept returns within 30 days from the time you receive your item only if the product was purchased directly from TYLT.

Question 5

Why does my country not show up as an option, under billing or shipping, when I am checking out?

Accepted Answer

Shipping is currently only available within the USA

Question 6

What does the solid white light mean?

Accepted Answer

It means your device is charging.

Question 7

What does the blinking white light mean?

Accepted Answer

It means there is an error.

Question 8

I have already removed my phone casing. How do I fix the blinking white light?

Accepted Answer

Ensure there is no metal on the wireless charging pad. Unplug and re-plug the pad.

Question 9

How do I reset my device if my charger continues to have the blinking white light?

Accepted Answer

Unplug and re-plug the pad.

Question 10

How do I recharge the powerbank that comes with the Bottle?

Accepted Answer

Use the included USB-C cable to plug the cable in the port and the other size (USB-A) into a power adaptor (not included.

Question 11

I accidentally washed my Bottle’s powerbank.

Accepted Answer

Since we can not judge the water ingress level, we do not recommend using it.

Question 12

I lost the lid of my Bottle. Can I purchase the lid separately? Can I still use it?

Accepted Answer

Unfortunately, individual parts are not available for sale.

Question 13

Can I take my portable charger/powerbank in my carry-on when traveling?

Accepted Answer

Yes, you can.

Question 14

How do I pair my device with the speakers?

Accepted Answer

Hold the power button for 3 seconds to turn on and enter pairing mode. Search for the device to connect.

Question 15

Can I connect two devices to the speakers?

Accepted Answer

No, you can not connect two devices to the same speaker simultaneously.